Question 1

What steps should I take when my linens arrive?

Accepted Answer

✅ When your linens arrive, please inspect all items—linens, towels, blankets, and bags—using the provided checklist. ⚠️ Report any issues the same day. You're responsible for all items until they're returned.

Question 2

Can I get fresh linens during my stay?

Accepted Answer

🔁 We don't automatically replace linens during your stay, but you can request extra items if needed, subject to availability.

Question 3

Am I allowed to wash the linens during my stay?

Accepted Answer

🧺 Yes, you can wash your linens during your stay. Just follow these rules: • Wash whites separately from colors • No bleach • Use low heat to dry. Not following these instructions or returning stained items may result in a damage fee.

Question 4

What happens if something is lost or damaged?

Accepted Answer

💸 You will be charged the full replacement cost for any missing or damaged linens, towels, blankets, or bags.

Question 5

Can I get laundry service during my stay?

Accepted Answer

🧼 Yes, we offer a wash & fold service upon request. Please let us know early to ensure availability.

Question 6

How do you calculate the rental price?

Accepted Answer

🗓 We calculate the rental price based on the duration of your rental, from the start date to the end date. Rentals between 1 to 7 days count as 1 week. Taxes are included, and you'll get a full breakdown with item images, rental weeks, and totals at checkout.

Frequently asked questions